On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Providers
Our web portal allows providers to manage benefit administration via a host of web-based services. By utilizing the Eye Health Manager, providers see the following benefits:
- Lower administrative and participation costs
- Faster payment through streamlined claim and authorization submission processes
- Ability to review member information, claim and authorization history and payment records at any time; access is available 24 hours a day, 7 days a week
A web browser, a valid user ID and password are required for online access. From the Eye Health Manager, providers and authorized office staff can log in for secure access anytime from anywhere and handle a variety of day-to-day tasks, including:
- Verify member eligibility
- Manage claims
- Check the status of a claim
- Review past claim submissions
- Reprint EOPs
- View office manual and plan specifications
- View our policies and procedures
Our Eye Health Manager allow us to maintain our commitment of helping you keep your office costs low, access information efficiently, get paid faster and submit claims and authorizations electronically.