Non-Discrimination Notice

Envolve Vision, also doing business as Centene Vision Services, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Envolve Vision does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Envolve Vision:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, and other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in languages other than English.

If you need these services, please contact Envolve Vision’s Member Services at 1-800-334-3937 or 1-844-257-4142 (TTY).If you believe that Envolve Vision has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:  Member Services, Envolve Vision, Inc., 1151 Falls Road, Suite 2000, Rocky Mount, NC, 27804, 1-800-334-3937 or 1-844-257-4142 (TTY), 1-800-980-4002 (Fax).  You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, Envolve Vision’s Member Services Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019 or 1-800-537-7697 (TDD).  Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.